CometChat Review
LIVE CHAT SOFTWARECometChat is evaluated here as customer service software — CometChat is an in-app chat, voice, and video SDK/API platform with prebuilt UI kits for React, Flutter, iOS, Android, and web. Build is free for up to 100 monthly active users (MAU) with full feature access for development. Paid Chat & Messaging tiers are MAU-based: Basic from approximately $239/mo billed annually at the 1k MAU tier ($298.75/mo on monthly billing); Advanced from ~$359/mo annual at 1k MAU with AI moderation, smart replies, multi-tenancy, HIPAA/BAA, and translation; Enterprise is custom from ~$999/mo annual at 10k MAU with zero overages and SSO. Overage on Basic/Advanced: $0.10/MAU and $1/concurrent connection above included limits. Not a website live-chat widget like Tidio — embed SDK for marketplaces, telehealth, edtech, and social apps. This review uses SoftwareGlimpse's customer-service methodology (ease of use, support job fit, workflow depth, omnichannel, self-service, integrations, analytics, scalability, value, AI), scoring products inside their job cluster rather than against unrelated peers. It is based on first-party research, not hands-on lab testing.
Starting price
$239.00/user/month
Free plan
Yes
Free trial
No
Best for
Product teams embedding chat, voice, or video inside their own app
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SoftwareGlimpse review
7.2/10
Good
- ease of use7
- support job fit8
- workflow depth8
- omnichannel6
- self service4
- integrations9
CometChat plans & pricing
Verified 2026-08-26 from cometchat.com/pricing and first-party pricing.md (high confidence). Build free: 100 MAU, 25 concurrent connections. Basic ~$239/mo annual at 1k MAU; Advanced ~$359/mo annual at 1k MAU. Enterprise custom from ~$999/mo annual at 10k MAU. MAU overage $0.10; concurrency overage $1/connection on Basic/Advanced. Voice/video and AI Agent Platform are separate product lines — confirm bundles. Affiliate aff-cometchat. Affiliate economics excluded.
Basic (1k MAU, annual)
$239.00
per month, billed annually
- Everything in Build, plus:
- Basic (1k MAU, annual) buyers
Advanced (1k MAU, annual)
$359.00
per month, billed annually
- Everything in Basic (1k MAU, annual), plus:
- Growing teams that need richer daily workflows
Enterprise
Custom
Contact sales
- Everything in Advanced (1k MAU, annual), plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for CometChat based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $0.00
- Annual
- $0.00
CometChat pricing compared
| Metric | CometChat | Tidio | Intercom | Freshchat | LiveChat |
|---|---|---|---|---|---|
| Starting price | $239.00/user/month | $24.17/user/month | $29.00/user/month | $0.00/user/month | $19.00/user/month |
| Free plan | Yes | Yes | No | Yes | No |
| Free trial | No | Yes | Yes | Yes | Yes |