CometChat Review
LIVE CHAT SOFTWARECometChat is evaluated here as customer service software — CometChat is an in-app chat, voice, and video SDK/API platform with prebuilt UI kits for React, Flutter, iOS, Android, and web. Build is free for up to 100 monthly active users (MAU) with full feature access for development. Paid Chat & Messaging tiers are MAU-based: Basic from approximately $239/mo billed annually at the 1k MAU tier ($298.75/mo on monthly billing); Advanced from ~$359/mo annual at 1k MAU with AI moderation, smart replies, multi-tenancy, HIPAA/BAA, and translation; Enterprise is custom from ~$999/mo annual at 10k MAU with zero overages and SSO. Overage on Basic/Advanced: $0.10/MAU and $1/concurrent connection above included limits. Not a website live-chat widget like Tidio — embed SDK for marketplaces, telehealth, edtech, and social apps. This review uses SoftwareGlimpse's customer-service methodology (ease of use, support job fit, workflow depth, omnichannel, self-service, integrations, analytics, scalability, value, AI), scoring products inside their job cluster rather than against unrelated peers. It is based on first-party research, not hands-on lab testing.
Starting price
$239.00/user/month
Free plan
Yes
Free trial
No
Best for
Product teams embedding chat, voice, or video inside their own app
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SoftwareGlimpse review
7.2/10
Good
- ease of use7
- support job fit8
- workflow depth8
- omnichannel6
- self service4
- integrations9
All features
16 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Ticketing
BuildSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Live chat
BuildSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Official CometChat YouTube thumbnail. Knowledge base
BuildSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Omnichannel inbox
BuildSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
SLA & routing
BuildSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Macros & automation
BuildSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Self-service portal
BuildSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
CSAT / satisfaction surveys
BuildSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Helpdesk reporting
BuildSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Ecommerce helpdesk
BuildSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
ITSM / service desk
BuildSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Chatbot / AI agent
BuildSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Agent copilot
BuildSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Phone support
BuildSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise
Helpdesk integrations
BuildSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Build
Included in
- ✓ Build
- ✓ Basic (1k MAU, annual)
- ✓ Advanced (1k MAU, annual)
- ✓ Enterprise