CometChat vs LiveChat
CometChat is for builders embedding chat in apps; LiveChat is established website live chat from Text. Different buyer — developers vs support ops on a site widget. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
CometChat
In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.
Best for
- • Embedded in-app chat/voice/video
Starting from $239.00/user/mo
Free plan available
VS
Our verdict
CometChat is for builders embedding chat in apps; LiveChat is established website live chat from Text. Different buyer — developers vs support ops on a site widget.
CometChat is better for
- ✓ Free plan
- ✓ AI features
- ✓ Integrations
LiveChat is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tie
- • Live chat
- • Omnichannel inbox
Choose CometChat if: Embedded in-app chat/voice/video
Choose LiveChat if: Website agent chat with per-seat pricing
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual. Primary live-chat; CS secondary.
Best for
- • Website agent chat with per-seat pricing
Starting from $19.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for CometChat and LiveChat.
Capabilities
| Feature | CometChat | LiveChat | Winner |
|---|---|---|---|
| Ticketing | Limited | Moderate | LiveChat |
| Shared inbox | Moderate | Strong | LiveChat |
| Live chat | Strong | Strong | Tie |
| Knowledge base | Limited | Moderate | LiveChat |
| Omnichannel inbox | Moderate | Moderate | Tie |
| SLA & routing | Limited | Limited | Tie |
| Macros & automation | Moderate | Strong | LiveChat |
| Self-service portal | Limited | Moderate | LiveChat |
| CSAT / satisfaction surveys | Moderate | Strong | LiveChat |
| Helpdesk reporting | Moderate | Strong | LiveChat |
| Ecommerce helpdesk | Limited | Limited | Tie |
| ITSM / service desk | Limited | Limited | Tie |
| Chatbot / AI agent | Strong | Moderate | CometChat |
| Agent copilot | Strong | Moderate | CometChat |
| Phone support | Strong | Limited | CometChat |
| Helpdesk integrations | Strong | Strong | Tie |
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