CometChat vs LiveChat
CometChat is for builders embedding chat in apps; LiveChat is established website live chat from Text. Different buyer — developers vs support ops on a site widget. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
CometChat
In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.
Best for
- • Embedded in-app chat/voice/video
Starting from $239.00/user/mo
Free plan available
VS
Our verdict
CometChat is for builders embedding chat in apps; LiveChat is established website live chat from Text. Different buyer — developers vs support ops on a site widget.
CometChat is better for
- ✓ Free plan
- ✓ AI features
- ✓ Integrations
LiveChat is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tie
- • Live chat
- • Omnichannel inbox
Choose CometChat if: Embedded in-app chat/voice/video
Choose LiveChat if: Website agent chat with per-seat pricing
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual. Primary live-chat; CS secondary.
Best for
- • Website agent chat with per-seat pricing
Starting from $19.00/user/mo
No free plan
Pros & cons
A balanced look at where each product shines — and where it falls short.
CometChat
Strengths in greenPros
- Stronger on free plan
- Stronger on ai features
- Stronger on integrations
Cons
- Trails on ticketing depth
- Trails on knowledge base
- Trails on sla & routing
Best for
Embedded in-app chat/voice/video
LiveChat
Trade-offs in redPros
- Stronger on ticketing depth
- Stronger on knowledge base
- Stronger on sla & routing
- Stronger on ecommerce helpdesk
Cons
- Trails on free plan
- Trails on ai features
- Trails on integrations
Best for
Website agent chat with per-seat pricing
Choose if…
Choose CometChat if
- Embedded in-app chat/voice/video
Choose LiveChat if
- Website agent chat with per-seat pricing
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