Close vs Dynamics 365
Compare Close and Dynamics 365 on features, pricing, and buyer fit using the same researched criteria.
Close
Sales-focused CRM for pipeline management and sales engagement workflows.
Best for
- • Outbound sales teams that need a communication-centric CRM
- • Teams that need dialing power and advanced outreach workflows
- • Teams that rely on calling, email, and SMS from the CRM
Starting from $9.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Close and Dynamics 365. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Close is better for
- ✓ Ease of use
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Administration
Dynamics 365 is better for
- ✓ Reporting
- ✓ Customization
- ✓ Integrations
- ✓ Scalability
Tie
- • Pipeline management
Choose Close if: Outbound sales teams that need a communication-centric CRM
Choose Dynamics 365 if: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Best for
- • Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- • Strong when Microsoft ecosystem leverage and IT support are present
- • Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools.
Starting from $65.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Close and Dynamics 365.
Core CRM
| Feature | Close | Dynamics 365 | Winner |
|---|---|---|---|
| Contact management | Strong | Strong | Tie |
| Lead management | Strong | Strong | Tie |
| Pipeline management | Strong | Strong | Tie |
| Deal management | Strong | Strong | Tie |
Sales engagement
| Feature | Close | Dynamics 365 | Winner |
|---|---|---|---|
| Email sync | Strong | Strong | Tie |
| Email tracking | Strong | Moderate | Close |
| Email sequences | Strong | Not evidenced | — |
| Call functionality | Strong | Not evidenced | — |
| Workflow automation | Strong | Strong | Tie |
| Sales automation | Strong | Moderate | Close |
Reporting
| Feature | Close | Dynamics 365 | Winner |
|---|---|---|---|
| Reporting | Strong | Strong | Tie |
| Forecasting | Strong | Moderate | Close |
Platform
| Feature | Close | Dynamics 365 | Winner |
|---|---|---|---|
| Integrations | Strong | Strong | Tie |
| Custom fields | Strong | Strong | Tie |
| Mobile app | Strong | Strong | Tie |
| AI assistance | Strong | Moderate | Close |
Additional capabilities
| Feature | Close | Dynamics 365 | Winner |
|---|---|---|---|
| Data enrichment | Strong | Moderate | Close |
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