SoftwareGlimpse

BMC Helix ITSM vs GitLab

Compare BMC Helix ITSM and GitLab on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources5 screenshotsHow we compare

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BMC Helix ITSM

8.3/10

Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

Best for

• Remedy-lineage estates moving to Helix ITSM
• Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
• ITIL-mature shops that will not self-serve a $19 agent tile

Starting from $115.00/user/mo

No free plan

Visit BMC Helix ITSM

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

BMC Helix ITSM is better for

✓ Integrations

GitLab is better for

✓ Starting pricing
✓ Free plan

Tie

• Security & admin

Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM

Choose GitLab if: Teams that want git + CI + security in one licence

See detailed comparison ↓

GitLab

8.3/10

DevSecOps platform — Free; Premium $29/user/mo billed annually; Ultimate custom on current GitLab pricing page.

Best for

• Teams that want git + CI + security in one licence
• Self-managed / data-residency buyers
• Orgs leaving a many-tool DevOps stack

Starting from $29.00/user/mo

Free plan available

BMC Helix ITSM vs GitLab at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingGitLab
BMC Helix ITSM
GitLab
Free planGitLab
BMC Helix ITSM
GitLab
User / licence minimumDepends
BMC Helix ITSM
GitLab
IntegrationsBMC Helix ITSM
BMC Helix ITSM
GitLab
Security & adminTie
BMC Helix ITSM
GitLab

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

→ BMC Helix ITSM
Best for integrations
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ GitLab
Best for starting pricing
GitLab publishes a lower researched starting floor ($29/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
→ GitLab
Best for free plan
BMC Helix ITSM does not research a free plan; GitLab researches a free plan.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
GitLab wins
BMC Helix ITSM
Trails GitLab on this criterion
GitLab
GitLab publishes a lower researched starting floor ($29/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free plan
GitLab wins
BMC Helix ITSM
Trails GitLab on this criterion
GitLab
BMC Helix ITSM does not research a free plan; GitLab researches a free plan.
Integrations
BMC Helix ITSM wins
BMC Helix ITSM
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
GitLab
Trails BMC Helix ITSM on this criterion

Which should you choose?

Choose BMC Helix ITSM if

Remedy-lineage estates moving to Helix ITSM
Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
ITIL-mature shops that will not self-serve a $19 agent tile

Choose GitLab if

Teams that want git + CI + security in one licence
Self-managed / data-residency buyers
Orgs leaving a many-tool DevOps stack

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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