BMC Helix ITSM vs GitLab
Compare BMC Helix ITSM and GitLab on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Integrations
GitLab is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Security & admin
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose GitLab if: Teams that want git + CI + security in one licence
GitLab
DevSecOps platform — Free; Premium $29/user/mo billed annually; Ultimate custom on current GitLab pricing page.
Best for
- • Teams that want git + CI + security in one licence
- • Self-managed / data-residency buyers
- • Orgs leaving a many-tool DevOps stack
Starting from $29.00/user/mo
Free plan available
BMC Helix ITSM vs GitLab pricing
BMC Helix ITSM researched starting price from $115/mo. GitLab researched starting price from $29/mo; a free plan is researched. Affiliate economics excluded.
BMC Helix ITSM
From $115.00/user/mo
GitLab
From $29.00/user/mo
BMC Helix ITSM
Starting from $115.00/user/mo
No free trial evidenced
- BMC Helix ITSMPopularCustom
- Helix ITSM (Remedy lineage) — custom quote. AppExchange ~$114.75/named user/mo is a marketplace signal, not a BMC.com card.
- Enterprise RFPCustom
- Named-user, on-prem/Helix mix, and module packaging via RFP — always confirm with BMC.
GitLab
Starting from $29.00/user/mo
Free trial available
- Free$0.00/user/mo
- SaaS Free — CI minute and storage caps; small private namespaces.
- PremiumPopular$29.00/user/mo
- $29/user/mo billed annually — MR approvals, more CI, SSO-oriented features.
- UltimateCustom
- Advanced security/compliance — custom pricing on current GitLab page.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
BMC Helix ITSM
$1,725.00/mo
GitLab
$435.00/mo
+$1,290.00/mo — BMC Helix ITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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