SoftwareGlimpse

BMC Helix ITSM vs GitLab

Compare BMC Helix ITSM and GitLab on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources5 screenshotsHow we compare

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BMC Helix ITSM

8.3/10

Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

Best for

• Remedy-lineage estates moving to Helix ITSM
• Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
• ITIL-mature shops that will not self-serve a $19 agent tile

Starting from $115.00/user/mo

No free plan

Visit BMC Helix ITSM

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

BMC Helix ITSM is better for

✓ Integrations

GitLab is better for

✓ Starting pricing
✓ Free plan

Tie

• Security & admin

Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM

Choose GitLab if: Teams that want git + CI + security in one licence

See detailed comparison ↓

GitLab

8.3/10

DevSecOps platform — Free; Premium $29/user/mo billed annually; Ultimate custom on current GitLab pricing page.

Best for

• Teams that want git + CI + security in one licence
• Self-managed / data-residency buyers
• Orgs leaving a many-tool DevOps stack

Starting from $29.00/user/mo

Free plan available

Comparison scorecard

Criterion-by-criterion results for BMC Helix ITSM and GitLab. Numeric bars appear only when both products have approved scores.

Starting pricing
Published floor price and what that floor actually includes.
GitLab
GitLab publishes a lower researched starting floor ($29/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
BMC Helix ITSMWeaker
GitLabStronger
Free plan
Whether a usable free plan is published, and what it gates.
GitLab
BMC Helix ITSM does not research a free plan; GitLab researches a free plan.
BMC Helix ITSMWeaker
GitLabStronger
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Depends
Check seat, agent, or licence minimums for BMC Helix ITSM and GitLab on current vendor packaging.
BMC Helix ITSMDepends
GitLabDepends
Integrations
Important third-party integrations.
BMC Helix ITSM
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSM9/10
GitLab8/10
Security & admin
Admin controls, access, compliance posture, and security packaging.
Tie
BMC Helix ITSM and GitLab are close on security admin (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSMTie
GitLabTie

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