Bitrix24 vs Dynamics 365
Compare Bitrix24 and Dynamics 365 on features, pricing, and buyer fit using the same researched criteria.
Bitrix24
Free-tier all-in-one CRM and collaboration suite with organization-based paid cloud plans.
Best for
- • Bitrix24 fits many small-business CRM evaluations
- • Bitrix24 is evaluated here as a CRM/sales tool
- • Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing.
Starting from €0.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Bitrix24 and Dynamics 365. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Bitrix24 is better for
- ✓ Ease of use
- ✓ Administration
- ✓ Value for money
Dynamics 365 is better for
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Reporting
Choose Bitrix24 if: Bitrix24 fits many small-business CRM evaluations
Choose Dynamics 365 if: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Best for
- • Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- • Strong when Microsoft ecosystem leverage and IT support are present
- • Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools.
Starting from $65.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Bitrix24 and Dynamics 365.
Core CRM
| Feature | Bitrix24 | Dynamics 365 | Winner |
|---|---|---|---|
| Contact management | Strong | Strong | Tie |
| Lead management | Strong | Strong | Tie |
| Pipeline management | Strong | Strong | Tie |
| Deal management | Strong | Strong | Tie |
Sales engagement
| Feature | Bitrix24 | Dynamics 365 | Winner |
|---|---|---|---|
| Email sync | Strong | Strong | Tie |
| Email tracking | Not evidenced | Moderate | — |
| Workflow automation | Strong | Strong | Tie |
| Sales automation | Strong | Moderate | Bitrix24 |
Reporting
| Feature | Bitrix24 | Dynamics 365 | Winner |
|---|---|---|---|
| Reporting | Strong | Strong | Tie |
| Forecasting | Moderate | Moderate | Tie |
Platform
| Feature | Bitrix24 | Dynamics 365 | Winner |
|---|---|---|---|
| Integrations | Strong | Strong | Tie |
| Custom fields | Strong | Strong | Tie |
| Custom pipelines | Strong | Not evidenced | — |
| Mobile app | Strong | Strong | Tie |
| AI assistance | Moderate | Moderate | Tie |
Additional capabilities
| Feature | Bitrix24 | Dynamics 365 | Winner |
|---|---|---|---|
| Data enrichment | Not evidenced | Moderate | — |
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