Aircall vs 8x8
Compare Aircall and 8x8 on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
- • Teams running inbound queues and IVR alongside outbound calling in one phone system
- • Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box
Starting from $30.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Aircall and 8x8. Choose Aircall when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Aircall is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
8x8 is better for
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • WhatsApp Business
- • AI features
Choose Aircall if: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Aircall and 8x8. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Aircall researched starting price from $30/mo; 8x8 researched starting price from $24/mo. Better value depends on seat minimums and add-ons.
AircallDepends8x8Depends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Aircall and 8x8 on current vendor packaging — not inferred beyond researched pricing notes.
AircallDepends8x8Depends - Tie
Number / country coverage
Published local numbers and country coverage.
Aircall and 8x8 have the same researched availability on cloud phone (Aircall: supported; 8x8: supported).
AircallTie8x8Tie - Aircall
Power dialer
Power or parallel dialing for outbound teams.
Aircall leads on power dialer (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
AircallStronger8x8Weaker - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
Aircall and 8x8 have the same researched availability on whatsapp business (Aircall: add-on; 8x8: limited).
AircallTie8x8Tie - Aircall
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Aircall leads on crm integrations (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
AircallStronger8x8Weaker - 8x8
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
8x8 leads on routing (9/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
AircallWeaker8x8Stronger - 8x8
Analytics
Campaign, conversation, or workforce reporting depth.
8x8 leads on analytics (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Aircall8/108x89/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Aircall and 8x8 are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Aircall8/108x88/10
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