Aircall vs 8x8
Compare Aircall and 8x8 on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
- • Teams running inbound queues and IVR alongside outbound calling in one phone system
- • Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box
Starting from $30.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Aircall and 8x8. Choose Aircall when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Aircall is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
8x8 is better for
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • WhatsApp Business
- • AI features
Choose Aircall if: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
Evidence & transparency
Sources and research process behind this comparison.
Sources
9
Criteria
9
Screenshots
9
Sources consulted
| Title | Product | Type |
|---|---|---|
| Aircall — Official Site | Aircall | official-product-page |
| Aircall Pricing | Aircall | official-pricing-page |
| Aircall AI | Aircall | official-product-page |
| Aircall Call Recording | Aircall | official-product-page |
| Aircall Business Text Messaging | Aircall | official-product-page |
| WhatsApp in Aircall | Aircall | official-product-page |
| 8x8 — Official Site | 8x8 | official-product-page |
| 8x8 Pricing | 8x8 | official-pricing-page |
| 8x8 Work | 8x8 | official-product-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.