Aircall vs 8x8
Compare Aircall and 8x8 on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
- • Teams running inbound queues and IVR alongside outbound calling in one phone system
- • Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box
Starting from $30.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Aircall and 8x8. Choose Aircall when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Aircall is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
8x8 is better for
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • WhatsApp Business
- • AI features
Choose Aircall if: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
Pros & cons
A balanced look at where each product shines — and where it falls short.
Aircall
Strengths in greenPros
- Stronger on power dialer
- Stronger on crm / cti integrations
Cons
- Trails on routing & ivr
- Trails on analytics
Best for
Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
8x8
Trade-offs in redPros
- Stronger on routing & ivr
- Stronger on analytics
Cons
- Trails on power dialer
- Trails on crm / cti integrations
Best for
Mid-market and enterprise teams needing global UCaaS with a contact-centre path
Choose if…
Choose Aircall if
- Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
- Teams running inbound queues and IVR alongside outbound calling in one phone system
- Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box
Choose 8x8 if
- Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- Buyers who want analytics/quality management inside the communications platform
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