Freshchat Review
CUSTOMER SERVICE SOFTWAREChoose Freshchat when live chat and messaging with a free 10-agent tier is the primary job within the Freshworks ecosystem.
Last updated 2026-08-18Independent editorial review
Starting price
$0.00/user/month
Free plan
Yes
Free trial
21 days
Best for
Freshworks customers wanting live chat as the primary purchase
SoftwareGlimpse review
7.6/10
Good
- ease of use8
- support job fit8
- workflow depth7
- omnichannel7
- self service6
- integrations8
Freshchat guides
Practical walkthroughs for setup, rollout, migration, plan choice, and fit — linked from this review so you can decide and implement without hunting the guides hub.
Product guides for Freshchat are not published yet. Browse the Guides hub for category buying and selection frameworks.