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Freshchat Review

CUSTOMER SERVICE SOFTWARE

Choose Freshchat when live chat and messaging with a free 10-agent tier is the primary job within the Freshworks ecosystem.

Last updated 2026-08-18Independent editorial review

  • Starting price

    $0.00/user/month

  • Free plan

    Yes

  • Free trial

    21 days

  • Best for

    Freshworks customers wanting live chat as the primary purchase

Visit Freshchat
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SoftwareGlimpse review

7.6/10

Good

  • ease of use8
  • support job fit8
  • workflow depth7
  • omnichannel7
  • self service6
  • integrations8
How we score →

Catalogue coverage

Official sources
2
Screenshots
1
Official videos
0
Feature claims
16
Pricing records
4
Last verified
18 Aug 2026

Evidence library

Primary sources and SoftwareGlimpse recommendations used for this product analysis.

19 items

Official documentation

  • Official documentation

    Primary sourceVerified

    Freshchat — Official Site

    Verified: 18 Aug 2026

    Open source ↗

Pricing source

  • Pricing source

    Primary sourceVerified

    Freshchat Pricing

    Verified: 18 Aug 2026

    Open source ↗

Screenshot

  • Screenshot

    Primary sourceVerified

    Official Freshchat Open Graph marketing visual from https://www.freshworks.com/live-chat-software/ — not a SoftwareGlimpse lab screenshot.

    Official Freshchat marketing UI asset

    What this demonstrates

    • Official Freshchat Open Graph marketing visual from https://www.freshworks.com/live-chat-software/ — not a SoftwareGlimpse lab screenshot.
    Freshchat official Open Graph visual

    Verified: 18 Aug 2026

    Open source ↗

Feature claim

  • Feature claim

    SoftwareGlimpse analysisVerified

    Ticketing

    Availability: limited

    What it supports

    • Ticketing

    Used to support

    • Ticketing → limited

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Shared inbox

    Availability: supported

    What it supports

    • Shared inbox

    Used to support

    • Shared inbox → supported

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Live chat

    Availability: supported

    What it supports

    • Live chat

    Used to support

    • Live chat → supported

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Knowledge base

    Availability: limited

    What it supports

    • Knowledge base

    Used to support

    • Knowledge base → limited

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Omnichannel inbox

    Availability: supported

    What it supports

    • Omnichannel inbox

    Used to support

    • Omnichannel inbox → supported

    Verified: —

Official product destinations

Vendor destinations used for research — separate from affiliate visit CTAs.

How we verify information

Learn about our methodology

Multiple source verification

Prefer first-party pricing and product pages over secondary summaries.

Regular monitoring

Domain checked-at timestamps drive freshness and refresh flags.

Expert analysis

Category methodology criteria structure editorial judgment.

Editorial independence

Affiliate links never change scores or ranking decisions.