Freshchat Review
CUSTOMER SERVICE SOFTWAREChoose Freshchat when live chat and messaging with a free 10-agent tier is the primary job within the Freshworks ecosystem.
Starting price
$0.00/user/month
Free plan
Yes
Free trial
21 days
Best for
Freshworks customers wanting live chat as the primary purchase
SoftwareGlimpse review
7.6/10
Good
- ease of use8
- support job fit8
- workflow depth7
- omnichannel7
- self service6
- integrations8
Freshchat plans & pricing
Verified 2026-08-18 from freshworks.com live-chat pricing (high confidence). Free up to 10 agents. Annual USD per agent/month: Growth $19, Pro $49, Enterprise $79. Part of Freshworks suite. Affiliate aff-freshchat. Affiliate economics excluded.
Growth
$19.00
per user / mo, billed annually
- Everything in Free, plus:
- Growing teams that need richer daily workflows
Pro
$49.00
per user / mo, billed annually
- Everything in Growth, plus:
- Pro buyers
Enterprise
$79.00
per user / mo, billed annually
- Everything in Pro, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for Freshchat based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $0.00
- Annual
- $0.00
Freshchat pricing compared
| Metric | Freshchat | LiveChat | Tidio | Intercom | Zendesk Suite |
|---|---|---|---|---|---|
| Starting price | $0.00/user/month | $19.00/user/month | $24.17/user/month | $29.00/user/month | $19.00/user/month |
| Free plan | Yes | No | Yes | No | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |