Freshchat Review
CUSTOMER SERVICE SOFTWAREChoose Freshchat when live chat and messaging with a free 10-agent tier is the primary job within the Freshworks ecosystem.
Starting price
$0.00/user/month
Free plan
Yes
Free trial
21 days
Best for
Freshworks customers wanting live chat as the primary purchase
SoftwareGlimpse review
7.6/10
Good
- ease of use8
- support job fit8
- workflow depth7
- omnichannel7
- self service6
- integrations8
All features
16 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Ticketing
FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Live chat
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Official Freshchat Open Graph marketing visual from https://www.freshworks.com/live-chat-software/ — not a SoftwareGlimpse lab screenshot. Screenshot source ↗Knowledge base
FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Omnichannel inbox
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
SLA & routing
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Macros & automation
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Self-service portal
FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
CSAT / satisfaction surveys
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Helpdesk reporting
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Ecommerce helpdesk
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
ITSM / service desk
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Chatbot / AI agent
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Official Freshchat Open Graph marketing visual from https://www.freshworks.com/live-chat-software/ — not a SoftwareGlimpse lab screenshot. Screenshot source ↗Agent copilot
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Phone support
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Helpdesk integrations
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise