Dynamics 365 Review
CRM SOFTWAREDynamics 365 Sales is a strong enterprise CRM for Microsoft shops and a weak fit for simple SMB pipeline buyers. Scores reflect live first-party pricing/product research — not hands-on product testing.
Starting price
$65.00/user/month
Free plan
No
Free trial
30 days
Best for
Mid-market and enterprise teams standardized on Microsoft 365
SoftwareGlimpse review
7.3/10
Good
- Ease of use5
- Pipeline management8
- Sales automation8
- Email capabilities8
- Reporting8
- Customization9
Dynamics 365 vs top CRM
Detailed head-to-head comparisons to help you choose the right option.
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Dynamics 365 vs ACT!
ACT! by Swiftpage SMB CRM; contact sales for current packaging (no invented list prices).
- Features comparison
- Pricing & plans
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Dynamics 365 vs Affinity
Private capital relationship CRM; Essential from $2000/user/year through Advanced $2700, Enterprise custom.
- Features comparison
- Pricing & plans
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Dynamics 365 vs Agile CRM
Freemium all-in-one CRM; Free (10 users), Starter from ~$8.99/user/mo on multi-year headline pricing.
- Features comparison
- Pricing & plans
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Dynamics 365 vs Apptivo
All-in-one suite CRM; Lite from $15/user/mo annual through Ultimate $40, Enterprise custom.
- Features comparison
- Pricing & plans
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Dynamics 365 vs Attio
Modern, flexible CRM for startups and GTM teams with a data-model-first workspace and AI assistance.
- Features comparison
- Pricing & plans
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Dynamics 365 vs Bitrix24
Free-tier all-in-one CRM and collaboration suite with organization-based paid cloud plans.
- Features comparison
- Pricing & plans
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | Dynamics 365 | ACT! | Affinity | Agile CRM | Apptivo |
|---|---|---|---|---|---|
| Starting price | $65.00/user/month | Custom quote | $166.67/user/month | $8.99/user/month | $15.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | Yes | Yes | No | No | Yes |
Key takeaways
Mid-market and enterprise teams standardized on Microsoft 365
Your CRM center of gravity is already Salesforce AppExchange
You want a broader marketing + CRM growth platform with a freer SMB on-ramp
You mainly need an affordable visual pipeline CRM for SMB sales teams