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Dynamics 365 Review

CRM SOFTWARE

Dynamics 365 Sales is a strong enterprise CRM for Microsoft shops and a weak fit for simple SMB pipeline buyers. Scores reflect live first-party pricing/product research — not hands-on product testing.

Last updated 2026-08-15Independent editorial review

  • Starting price

    $65.00/user/month

  • Free plan

    No

  • Free trial

    30 days

  • Best for

    Mid-market and enterprise teams standardized on Microsoft 365

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SoftwareGlimpse review

7.3/10

Good

  • Ease of use5
  • Pipeline management8
  • Sales automation8
  • Email capabilities8
  • Reporting8
  • Customization9
How we score →

Catalogue coverage

Official sources
3
Screenshots
12
Official videos
10
Feature claims
15
Pricing records
4
Last verified
15 Aug 2026

Evidence library

Primary sources and SoftwareGlimpse recommendations used for this product analysis.

40 items

Official documentation

  • Official documentation

    Primary sourceVerified

    Dynamics 365 Sales | Microsoft Dynamics 365

    Verified: 14 Aug 2026

    Open source ↗

  • Official documentation

    Primary sourceVerified

    Welcome to Dynamics 365 Sales | Microsoft Learn

    Verified: 14 Aug 2026

    Open source ↗

Pricing source

  • Pricing source

    Primary sourceVerified

    Dynamics 365 Sales pricing

    Verified: 14 Aug 2026

    Open source ↗

Screenshot

  • Screenshot

    Primary sourceVerified

    Official Dynamics 365 Sales product marketing visual.

    Official Microsoft CDN asset from Sales PDP

    What this demonstrates

    • Official Dynamics 365 Sales product marketing visual.
    Dynamics 365 Sales product overview visual

    Verified: 14 Aug 2026

    Open source ↗

  • Screenshot

    Primary sourceVerified

    Sales pipeline / opportunity workspace as shown on the official Sales page.

    What this demonstrates

    • Sales pipeline / opportunity workspace as shown on the official Sales page.
    Dynamics 365 Sales pipeline and opportunity workspace

    Verified: 14 Aug 2026

    Open source ↗

  • Screenshot

    Primary sourceVerified

    Catch up on pipeline with Microsoft Copilot prompts.

    What this demonstrates

    • Catch up on pipeline with Microsoft Copilot prompts.
    Copilot pipeline catch-up in Dynamics 365 Sales

    Verified: 14 Aug 2026

    Open source ↗

  • Screenshot

    Primary sourceVerified

    Opportunity summaries and engagement preparation UI.

    What this demonstrates

    • Opportunity summaries and engagement preparation UI.
    Dynamics 365 Sales opportunity and engagement preparation

    Verified: 14 Aug 2026

    Open source ↗

  • Screenshot

    Primary sourceVerified

    Copilot-generated email draft assistance for sellers.

    What this demonstrates

    • Copilot-generated email draft assistance for sellers.
    Copilot email assistance in Dynamics 365 Sales

    Verified: 14 Aug 2026

    Open source ↗

Official product destinations

Vendor destinations used for research — separate from affiliate visit CTAs.

How we verify information

Learn about our methodology

Multiple source verification

Prefer first-party pricing and product pages over secondary summaries.

Regular monitoring

Domain checked-at timestamps drive freshness and refresh flags.

Expert analysis

Category methodology criteria structure editorial judgment.

Editorial independence

Affiliate links never change scores or ranking decisions.