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Aircall Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose Aircall when CRM/helpdesk CTI depth, IVR routing and outbound dialing must live in one mid-market phone system and you can commit to at least three licences.

Last updated 2026-08-17Independent editorial review
  • Starting price

    $30.00/user/month

  • Free plan

    No

  • Free trial

    Yes

  • Best for

    Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion

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SoftwareGlimpse review

8.3/10

Good

  • ease of use8
  • voice messaging quality9
  • routing workflows9
  • integrations10
  • analytics8
  • outbound tools8
How we score →

Setting up your first pipeline

Official vendor tutorial for onboarding and configuration. It is not a SoftwareGlimpse implementation plan — use our independent guides for rollout judgment.

Official vendor tutorial

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Official vendor tutorial

Aircall AI Assist updates

How Aircall presents the product in an official vendor video.

What this shows

  • AI Assist call summary and coaching upgrades

Source: Official Aircall

What to prepare before this step

  • • Agree pipeline stages that match how your team sells
  • • Decide who owns deals, activities, and reporting
  • • List must-have fields before importing contacts

What this video covers

  • AI Assist call summary and coaching upgrades

Aircall guides

Practical walkthroughs for setup, rollout, migration, plan choice, and fit — linked from this review so you can decide and implement without hunting the guides hub.