Aircall Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Aircall when CRM/helpdesk CTI depth, IVR routing and outbound dialing must live in one mid-market phone system and you can commit to at least three licences.
Starting price
$30.00/user/month
Free plan
No
Free trial
Yes
Best for
Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
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SoftwareGlimpse review
8.3/10
Good
- ease of use8
- voice messaging quality9
- routing workflows9
- integrations10
- analytics8
- outbound tools8
Aircall vs top Business Communications
Detailed head-to-head comparisons to help you choose the right option.
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Aircall vs RingCentral
Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.
- Features comparison
- Pricing & plans
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Aircall vs Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
- Features comparison
- Pricing & plans
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Aircall vs Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
- Features comparison
- Pricing & plans
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Aircall vs Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
- Features comparison
- Pricing & plans
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Aircall vs CallHippo
Researched side-by-side comparison of Aircall and CallHippo using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
- Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
- Support operations needing smart routing and queue callback
vs
Aircall vs KrispCall
Researched side-by-side comparison of Aircall and KrispCall using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
- CRM-centred sales and support teams needing CTI and routing depth
- Teams that want bundled unlimited calling rather than metered usage
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | Aircall | RingCentral | Dialpad | Zoom | Nextiva |
|---|---|---|---|---|---|
| Starting price | $30.00/user/month | $20.00/user/month | $15.00/user/month | $15.00/user/month | $15.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Key takeaways
Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
SMB teams under three seats or on a tight budget
Startups and agencies needing cheap numbers in multiple countries
Support teams already on Freshdesk or Freshsales