SAP Customer Experience vs SugarCRM
Compare SAP Customer Experience and SugarCRM on features, pricing, and buyer fit using the same researched criteria.
SAP Customer Experience
SAP Customer Experience / Sales Cloud; custom enterprise quote only.
Best for
- • Enterprise customer experience and sales cloud for SAP-centric organizations needing CRM aligned with SAP ERP.
No free plan
VS
Our verdict
There is no universal winner between SAP Customer Experience and SugarCRM. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
SAP Customer Experience is better for
- ✓ Sales automation
- ✓ Reporting
- ✓ Integrations
- ✓ Scalability
SugarCRM is better for
- ✓ Ease of use
- ✓ Email capabilities
- ✓ Administration
- ✓ Value for money
Tie
- • Pipeline management
- • Customization
Choose SAP Customer Experience if: Enterprise customer experience and sales cloud for SAP-centric organizations needing CRM aligned with SAP ERP.
Choose SugarCRM if: SugarCRM targets mid-market sales/CX needs
SugarCRM
Customer experience CRM (Sugar Sell) with Standard through Premier editions and Sugar Intelligence AI.
Best for
- • SugarCRM targets mid-market sales/CX needs
- • SugarCRM competes in enterprise/mid-market CRM evaluations
- • Sales/CX CRM focus
Starting from $59.00/user/mo
No free plan
SAP Customer Experience vs SugarCRM pricing
Pricing notes use verified research when available for SAP Customer Experience and SugarCRM. Confirm live vendor pricing before buying.
SAP Customer Experience
See plans
SugarCRM
From $59.00/user/mo
SAP Customer Experience
Starting price not evidenced
No free trial evidenced
- EnterpriseCustom
SugarCRM
Starting from $59.00/user/mo
Free trial available
- Sugar Sell Standard$59.00/user/mo
- Sugar Sell AdvancedPopular$85.00/user/mo
- Sugar Sell Premier$135.00/user/mo
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
SugarCRM · Sugar Sell Standard
$885.00/mo
Verified monthly unit prices · Aug 16, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
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