Salesforce vs Zendesk Sell
Compare Salesforce and Zendesk Sell on features, pricing, and buyer fit using the same researched criteria.
Salesforce
Enterprise CRM platform for sales, service, marketing, and customer data across large and mid-market teams.
Best for
- • Enterprise/Unlimited editions, API/sandbox depth, and ecosystem fit large complex orgs
- • Pro Suite and Enterprise cover forecasting, customization, and pipeline sophistication common in mid-market sales
- • Sales Cloud is explicitly sales CRM oriented
Starting from $25.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Salesforce and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Salesforce is better for
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Reporting
Zendesk Sell is better for
- ✓ Ease of use
- ✓ Administration
Choose Salesforce if: Enterprise/Unlimited editions, API/sandbox depth, and ecosystem fit large complex orgs
Choose Zendesk Sell if: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Zendesk Sell
Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.
Best for
- • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Starting from $19.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Salesforce and Zendesk Sell. Numeric bars appear only when both products have approved scores.
- Zendesk Sell
Ease of use
How quickly teams become productive.
Zendesk Sell leads on ease of use (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Salesforce5/10Zendesk Sell7/10 - Salesforce
Pipeline management
Deal stages, visibility, and pipeline hygiene.
Salesforce leads on pipeline management (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Salesforce9/10Zendesk Sell7/10 - Salesforce
Sales automation
Automations that reduce repetitive sales work.
Salesforce leads on sales automation (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Salesforce9/10Zendesk Sell7/10 - Salesforce
Email capabilities
Native email workflows and tracking.
Salesforce leads on email capabilities (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Salesforce8/10Zendesk Sell7/10 - Salesforce
Reporting
Reporting and forecasting quality.
Salesforce leads on reporting (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Salesforce9/10Zendesk Sell7/10 - Salesforce
Customization
Fields, workflows, and configurability.
Salesforce leads on customization (10/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Salesforce10/10Zendesk Sell6/10 - Salesforce
Integrations
Important third-party integrations.
Salesforce leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Salesforce9/10Zendesk Sell8/10 - Zendesk Sell
Administration
Admin overhead and ongoing maintenance.
Zendesk Sell leads on administration (4/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
SalesforceWeakerZendesk SellStronger - Salesforce
Scalability
Fit as team size and complexity grow.
Salesforce leads on scalability (10/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Salesforce10/10Zendesk Sell7/10 - Depends
Value for money
Capability relative to total cost of ownership.
Salesforce researched starting price $25/user/mo vs Zendesk Sell $19/user/mo. Better value depends on which features you need on that plan.
Salesforce5/10Zendesk Sell6/10
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