Salesforce vs Zendesk Sell
Compare Salesforce and Zendesk Sell on features, pricing, and buyer fit using the same researched criteria.
Salesforce
Enterprise CRM platform for sales, service, marketing, and customer data across large and mid-market teams.
Best for
- • Enterprise/Unlimited editions, API/sandbox depth, and ecosystem fit large complex orgs
- • Pro Suite and Enterprise cover forecasting, customization, and pipeline sophistication common in mid-market sales
- • Sales Cloud is explicitly sales CRM oriented
Starting from $25.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Salesforce and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Salesforce is better for
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Reporting
Zendesk Sell is better for
- ✓ Ease of use
- ✓ Administration
Choose Salesforce if: Enterprise/Unlimited editions, API/sandbox depth, and ecosystem fit large complex orgs
Choose Zendesk Sell if: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Zendesk Sell
Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.
Best for
- • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Starting from $19.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Salesforce and Zendesk Sell.
Core CRM
| Feature | Salesforce | Zendesk Sell | Winner |
|---|---|---|---|
| Contact management | Strong | Strong | Tie |
| Lead management | Strong | Strong | Tie |
| Pipeline management | Strong | Strong | Tie |
| Deal management | Strong | Strong | Tie |
Sales engagement
| Feature | Salesforce | Zendesk Sell | Winner |
|---|---|---|---|
| Email sync | Strong | Strong | Tie |
| Email tracking | Strong | Strong | Tie |
| Email sequences | Moderate | Not evidenced | — |
| Call functionality | Moderate | Not evidenced | — |
| Workflow automation | Strong | Strong | Tie |
| Sales automation | Strong | Strong | Tie |
| Lead scoring | Strong | Not evidenced | — |
Reporting
| Feature | Salesforce | Zendesk Sell | Winner |
|---|---|---|---|
| Reporting | Strong | Strong | Tie |
| Forecasting | Moderate | Not evidenced | — |
Platform
| Feature | Salesforce | Zendesk Sell | Winner |
|---|---|---|---|
| Integrations | Strong | Strong | Tie |
| Custom fields | Strong | Strong | Tie |
| Custom pipelines | Strong | Strong | Tie |
| Mobile app | Strong | Strong | Tie |
| AI assistance | Strong | Moderate | Salesforce |
Additional capabilities
| Feature | Salesforce | Zendesk Sell | Winner |
|---|---|---|---|
| Data enrichment | Moderate | Not evidenced | — |
| Prospecting | Moderate | Not evidenced | — |
| Meeting scheduling | Moderate | Not evidenced | — |
| Email campaigns | Strong | Not evidenced | — |
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