Ooma vs OpenPhone
Compare Ooma and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
Ooma
SMB VoIP (Ooma Office) — Essentials from $19.95/user/mo monthly; Pro $24.95; Pro Plus $29.95 — no annual lock-in.
Best for
- • Small businesses that want transparent monthly VoIP without annual contracts
- • Teams under ~15 seats needing receptionist, ring groups and optional queues
- • Buyers who prefer published Office seat floors over quote-only UCaaS
Starting from $19.95/user/mo
No free plan
VS
Our verdict
There is no universal winner between Ooma and OpenPhone. Choose Ooma when Small businesses that want transparent monthly VoIP without annual contracts. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
OpenPhone is better for
- ✓ CRM / CTI integrations
- ✓ Analytics
- ✓ AI features
Tie
- • Number / country coverage
- • Power dialer
- • WhatsApp Business
Choose Ooma if: Small businesses that want transparent monthly VoIP without annual contracts
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Ooma and OpenPhone. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Ooma researched starting price from $19.95/mo; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
OomaDependsOpenPhoneDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Ooma and OpenPhone on current vendor packaging — not inferred beyond researched pricing notes.
OomaDependsOpenPhoneDepends - Tie
Number / country coverage
Published local numbers and country coverage.
Ooma and OpenPhone have the same researched availability on cloud phone (Ooma: supported; OpenPhone: supported).
OomaTieOpenPhoneTie - Tie
Power dialer
Power or parallel dialing for outbound teams.
Ooma and OpenPhone are close on power dialer (5/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OomaTieOpenPhoneTie - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
Ooma and OpenPhone have the same researched availability on whatsapp business (Ooma: not-supported; OpenPhone: not-supported).
OomaTieOpenPhoneTie - OpenPhone
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
OpenPhone leads on crm integrations (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OomaWeakerOpenPhoneStronger - Tie
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Ooma and OpenPhone are close on routing (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OomaTieOpenPhoneTie - OpenPhone
Analytics
Campaign, conversation, or workforce reporting depth.
OpenPhone leads on analytics (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ooma6/10OpenPhone7/10 - OpenPhone
AI features
Useful AI for the primary job — not marketing fluff.
OpenPhone leads on ai features (5/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ooma5/10OpenPhone8/10
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