New Relic vs ServiceNow
Compare New Relic and ServiceNow on features, pricing, and buyer fit using the same researched criteria.
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
- ✓ Free plan
ServiceNow is better for
- ✓ Integrations
- ✓ Security & admin
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- • ITIL-mature shops that need CMDB + change at scale
- • Buyers with budget for implementation partners
Starting from $100.00/user/mo
No free plan
New Relic vs ServiceNow at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingNew Relic
New Relic
ServiceNow
- Free planNew Relic
New Relic
ServiceNow
- User / licence minimumDepends
New Relic
ServiceNow
- IntegrationsServiceNow
New Relic
ServiceNow
- Security & adminServiceNow
New Relic
ServiceNow
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → New Relic
Best for starting pricing
New Relic publishes a lower researched starting floor ($10/mo vs $100/mo for ServiceNow). Confirm currency, renewals, and add-ons — not a total TCO winner.
- → New Relic
Best for free plan
New Relic researches a free plan; ServiceNow does not research a free plan.
- → ServiceNow
Best for integrations
ServiceNow leads on integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → ServiceNow
Best for security & admin
ServiceNow leads on security admin (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
New Relic winsNew Relic
New Relic publishes a lower researched starting floor ($10/mo vs $100/mo for ServiceNow). Confirm currency, renewals, and add-ons — not a total TCO winner.
ServiceNow
Trails New Relic on this criterion
Free plan
New Relic winsNew Relic
New Relic researches a free plan; ServiceNow does not research a free plan.
ServiceNow
Trails New Relic on this criterion
Integrations
ServiceNow winsNew Relic
Trails ServiceNow on this criterion
ServiceNow
ServiceNow leads on integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Security & admin
ServiceNow winsNew Relic
Trails ServiceNow on this criterion
ServiceNow
ServiceNow leads on security admin (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Which should you choose?
Choose New Relic if
- Teams that want APM + logs + infra in one ingest bill
- Orgs that can live with 1–5 Standard full users
- Buyers comparing usage-based observability to Datadog hosts
Choose ServiceNow if
- Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- ITIL-mature shops that need CMDB + change at scale
- Buyers with budget for implementation partners
Related comparisons
Alternatives to consider
Datadog
Observability suite — infrastructure, APM, logs, and security signals with consumption/host pricing; Infrastructure Pro from $15/host/mo annual.
Dynatrace
Enterprise observability — Dynatrace Platform Subscription (DPS) annual commit + rate card. Full-Stack list unit ~$58/mo per 8 GiB host; 15-day trial. No per-seat SKU.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- Independent criterion outcomes
- No invented scores or prices
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