New Relic vs PagerDuty
Compare New Relic and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
PagerDuty is better for
- ✓ Integrations
Tie
- • Free plan
- • Security & admin
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for New Relic and PagerDuty. Numeric bars appear only when both products have approved scores.
- New Relic
Starting pricing
Published floor price and what that floor actually includes.
New Relic publishes a lower researched starting floor ($10/mo vs $21/mo for PagerDuty). Confirm currency, renewals, and add-ons — not a total TCO winner.
New RelicStrongerPagerDutyWeaker - Tie
Free plan
Whether a usable free plan is published, and what it gates.
New Relic researches a free plan; PagerDuty researches a free plan.
New RelicTiePagerDutyTie - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for New Relic and PagerDuty on current vendor packaging.
New RelicDependsPagerDutyDepends - PagerDuty
Integrations
Important third-party integrations.
PagerDuty leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
New Relic8/10PagerDuty9/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
New Relic and PagerDuty are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
New RelicTiePagerDutyTie
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