New Relic vs PagerDuty
Compare New Relic and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
PagerDuty is better for
- ✓ Integrations
Tie
- • Free plan
- • Security & admin
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Pros & cons
A balanced look at where each product shines — and where it falls short.
New Relic
Strengths in greenPros
- Stronger on starting pricing
Cons
- Trails on integrations
Best for
Teams that want APM + logs + infra in one ingest bill
PagerDuty
Trade-offs in redPros
- Stronger on integrations
Cons
- Trails on starting pricing
Best for
SRE/IT teams that need on-call schedules and paging
Choose if…
Choose New Relic if
- Teams that want APM + logs + infra in one ingest bill
- Orgs that can live with 1–5 Standard full users
- Buyers comparing usage-based observability to Datadog hosts
Choose PagerDuty if
- SRE/IT teams that need on-call schedules and paging
- Orgs already sending alerts from Datadog/CloudWatch
- Incident commanders who want a dedicated ops cloud
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