New Relic vs PagerDuty
Compare New Relic and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
PagerDuty is better for
- ✓ Integrations
Tie
- • Free plan
- • Security & admin
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for New Relic and PagerDuty.
Capabilities
| Feature | New Relic | PagerDuty | Winner |
|---|---|---|---|
| Incident management | Moderate | Strong | PagerDuty |
| Change & problem management | Limited | Moderate | PagerDuty |
| Service catalog | Limited | Limited | Tie |
| Infrastructure monitoring | Strong | Moderate | New Relic |
| APM & distributed tracing | Strong | Limited | New Relic |
| Log management | Strong | Limited | New Relic |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Limited | New Relic |
| Hosting control panel | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Moderate | Moderate | Tie |
| Developer AI assistance | Moderate | Moderate | Tie |
| On-call & paging | Moderate | Strong | PagerDuty |
| Enterprise security & SSO | Strong | Moderate | New Relic |
| Analytics & reporting | Strong | Strong | Tie |
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