Microsoft Teams vs Zoom
Compare Microsoft Teams and Zoom on features, pricing, and buyer fit using the same researched criteria.
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • M365-standardised organisations needing chat + meetings + files
- • Buyers who may add Teams Phone later but are buying collaboration first
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
Depends — no universal winner. This is primarily a collaboration / meetings comparison with asymmetric phone paths. Microsoft Teams wins as the M365 hub; Zoom wins when meetings familiarity and a clearer Zoom Phone UCaaS path matter more than Microsoft identity. Do not treat this as a RingCentral-class phone peer shootout.
Microsoft Teams is better for
- ✓ CRM / CTI integrations
Zoom is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • WhatsApp Business
- • AI features
Choose Microsoft Teams if: M365-standardised organisations needing chat + meetings + files
Choose Zoom if: Video-first orgs standardised on Zoom Workplace
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
Best for
- • Video-first orgs standardised on Zoom Workplace
- • Teams that want Zoom Phone as a dedicated UCaaS path alongside meetings
Starting from $15.00/user/mo
Free plan available
Microsoft Teams vs Zoom pricing
Microsoft Teams: free / M365; Teams Phone Standard ~$10 plus Calling Plan ~$17 or Domestic+International ~$34 per user/month annual research floors. Zoom: free meetings/chat; Phone US/CA Unlimited ~$15–16; Workplace Pro Plus / Business Plus phone bundles ~$20.50–$24.50 (medium confidence). Research 2026-08-17.
Microsoft Teams
From $0.00/user/mo
Zoom
From $15.00/user/mo
Microsoft Teams
Starting from $0.00/user/mo
Free trial available
- Microsoft Teams Free$0.00/user/mo
- $0 — free Teams chat and meetings tier. Not full enterprise M365 governance; telephony requires Teams Phone + PSTN on top of an eligible licence.
- Teams Phone Standard$10.00/user/mo
- ~$10/user/month annual telephony add-on. Requires a separate eligible Teams/Microsoft 365 licence — not a standalone cloud-phone product.
- Teams Calling Plan$17.00/user/mo
- PSTN Calling Plan research floor ~$17/user/month — one of several PSTN options (PAYG ~$13, Domestic+International ~$34). Confirm live Microsoft price lists.
- Microsoft 365 EnterpriseCustom
- Most enterprise Teams deployments are licensed via Microsoft 365 Business/Enterprise SKUs rather than standalone Teams. Contact Microsoft or a partner for bundle pricing.
Zoom
Starting from $15.00/user/mo
Free trial available
- Workplace Free$0.00/user/mo
- $0 — free Zoom meetings and team chat. Not a full Zoom Phone system; PSTN business phone requires paid Zoom Phone.
- Zoom Phone US/CA Unlimited$15.00/user/mo
- From ~$15–16/user/month research floor for US/CA Unlimited Zoom Phone (medium confidence). Paid cloud PBX on top of or bundled with Workplace.
- Workplace Pro PlusPopular$20.50/user/mo
- From ~$20.50/user/month annual — commonly cited Pro + Phone bundle floor (medium confidence). Confirm live regional packaging.
- Workplace Business Plus$24.50/user/mo
- From ~$24.50/user/month annual — commonly cited Business + Phone bundle floor (medium confidence).
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Microsoft Teams
$0.00/mo
Zoom
$225.00/mo
+$225.00/mo — Zoom costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.