Jira Service Management vs New Relic
Compare Jira Service Management and New Relic on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Jira Service Management is better for
- ✓ Integrations
New Relic is better for
- ✓ Starting pricing
Tie
- • Free plan
- • Security & admin
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
Jira Service Management vs New Relic at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingNew Relic
Jira Service Management
New Relic
- Free planTie
Jira Service Management
New Relic
- User / licence minimumDepends
Jira Service Management
New Relic
- IntegrationsJira Service Management
Jira Service Management
New Relic
- Security & adminTie
Jira Service Management
New Relic
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → Jira Service Management
Best for integrations
Jira Service Management leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → New Relic
Best for starting pricing
New Relic publishes a lower researched starting floor ($10/mo vs $20/mo for Jira Service Management). Confirm currency, renewals, and add-ons — not a total TCO winner.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
New Relic winsJira Service Management
Trails New Relic on this criterion
New Relic
New Relic publishes a lower researched starting floor ($10/mo vs $20/mo for Jira Service Management). Confirm currency, renewals, and add-ons — not a total TCO winner.
Integrations
Jira Service Management winsJira Service Management
Jira Service Management leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
New Relic
Trails Jira Service Management on this criterion
Which should you choose?
Choose Jira Service Management if
- Teams already on Jira Cloud who need a service desk
- IT/HR/ops request management next to engineering issues
- Buyers who want a published agent SKU under ServiceNow TCO
Choose New Relic if
- Teams that want APM + logs + infra in one ingest bill
- Orgs that can live with 1–5 Standard full users
- Buyers comparing usage-based observability to Datadog hosts
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Alternatives to consider
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Datadog
Observability suite — infrastructure, APM, logs, and security signals with consumption/host pricing; Infrastructure Pro from $15/host/mo annual.
Dynatrace
Enterprise observability — Dynatrace Platform Subscription (DPS) annual commit + rate card. Full-Stack list unit ~$58/mo per 8 GiB host; 15-day trial. No per-seat SKU.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- No invented scores or prices
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