Jira Service Management vs New Relic
Compare Jira Service Management and New Relic on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Jira Service Management is better for
- ✓ Integrations
New Relic is better for
- ✓ Starting pricing
Tie
- • Free plan
- • Security & admin
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Jira Service Management and New Relic. Numeric bars appear only when both products have approved scores.
- New Relic
Starting pricing
Published floor price and what that floor actually includes.
New Relic publishes a lower researched starting floor ($10/mo vs $20/mo for Jira Service Management). Confirm currency, renewals, and add-ons — not a total TCO winner.
Jira Service ManagementWeakerNew RelicStronger - Tie
Free plan
Whether a usable free plan is published, and what it gates.
Jira Service Management researches a free plan; New Relic researches a free plan.
Jira Service ManagementTieNew RelicTie - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Jira Service Management and New Relic on current vendor packaging.
Jira Service ManagementDependsNew RelicDepends - Jira Service Management
Integrations
Important third-party integrations.
Jira Service Management leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service Management9/10New Relic8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
Jira Service Management and New Relic are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service ManagementTieNew RelicTie
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