Jira Service Management vs New Relic
Compare Jira Service Management and New Relic on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Jira Service Management is better for
- ✓ Integrations
New Relic is better for
- ✓ Starting pricing
Tie
- • Free plan
- • Security & admin
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Jira Service Management and New Relic.
Capabilities
| Feature | Jira Service Management | New Relic | Winner |
|---|---|---|---|
| Incident management | Strong | Moderate | Jira Service Management |
| Change & problem management | Strong | Limited | Jira Service Management |
| Service catalog | Strong | Limited | Jira Service Management |
| Infrastructure monitoring | Moderate | Strong | New Relic |
| APM & distributed tracing | Limited | Strong | New Relic |
| Log management | Moderate | Strong | New Relic |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Strong | Moderate | Jira Service Management |
| Developer AI assistance | Moderate | Moderate | Tie |
| On-call & paging | Strong | Moderate | Jira Service Management |
| Enterprise security & SSO | Strong | Strong | Tie |
| Analytics & reporting | Strong | Strong | Tie |
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