Ivanti Neurons for ITSM vs Decodo (Smartproxy)
Compare Ivanti Neurons for ITSM and Decodo (Smartproxy) on features, pricing, and buyer fit using the same researched criteria.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Ivanti Neurons for ITSM is better for
- ✓ Integrations
- ✓ Security & admin
Decodo (Smartproxy) is better for
- ✓ Starting pricing
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Choose Decodo (Smartproxy) if: Teams that knew Smartproxy and need the Decodo-branded same network
Decodo (Smartproxy)
Decodo (formerly Smartproxy) residential proxies — 3GB $11.25/mo ($3.75/GB); PAYG $4/GB; advertised $2/GB at 1000GB. 3-day trial. Slug remains smartproxy.
Best for
- • Teams that knew Smartproxy and need the Decodo-branded same network
- • Buyers who want a published $11.25 residential starter versus Bright Data commits
- • Projects that will validate a 3-day trial before GB scale
Starting from $11.25/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Ivanti Neurons for ITSM and Decodo (Smartproxy).
Capabilities
| Feature | Ivanti Neurons for ITSM | Decodo (Smartproxy) | Winner |
|---|---|---|---|
| Incident management | Strong | Limited | Ivanti Neurons for ITSM |
| Change & problem management | Strong | Limited | Ivanti Neurons for ITSM |
| Service catalog | Strong | Limited | Ivanti Neurons for ITSM |
| Infrastructure monitoring | Moderate | Limited | Ivanti Neurons for ITSM |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Limited | Ivanti Neurons for ITSM |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Limited | Tie |
| Cloud PaaS / app platform | Limited | Not evidenced | — |
| Proxy / web data network | Limited | Strong | Decodo (Smartproxy) |
| ITSM AI assistance | Strong | Limited | Ivanti Neurons for ITSM |
| Developer AI assistance | Limited | Moderate | Decodo (Smartproxy) |
| On-call & paging | Strong | Limited | Ivanti Neurons for ITSM |
| Enterprise security & SSO | Strong | Moderate | Ivanti Neurons for ITSM |
| Analytics & reporting | Strong | Strong | Tie |
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