Insightly vs Zendesk Sell
Compare Insightly and Zendesk Sell on features, pricing, and buyer fit using the same researched criteria.
Insightly
CRM plus project management for service-oriented SMBs, with automation and AI on higher plans.
Best for
- • Insightly fits many small-business CRM evaluations
- • Insightly is evaluated here as a CRM/sales tool
- • Insightly combines CRM and project management for service-oriented SMB teams.
Starting from $29.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Insightly and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Insightly is better for
- ✓ Customization
- ✓ Administration
Zendesk Sell is better for
- ✓ Email capabilities
- ✓ Reporting
- ✓ Integrations
Tie
- • Ease of use
- • Pipeline management
- • Sales automation
Choose Insightly if: Insightly fits many small-business CRM evaluations
Choose Zendesk Sell if: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Zendesk Sell
Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.
Best for
- • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Starting from $19.00/user/mo
No free plan
Pros & cons
A balanced look at where each product shines — and where it falls short.
Insightly
Strengths in greenPros
- Stronger on customization
- Stronger on administration
Cons
- Trails on email capabilities
- Trails on reporting
- Trails on integrations
Best for
Insightly fits many small-business CRM evaluations
Zendesk Sell
Trade-offs in redPros
- Stronger on email capabilities
- Stronger on reporting
- Stronger on integrations
Cons
- Trails on customization
- Trails on administration
Best for
Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Choose if…
Choose Insightly if
- Insightly fits many small-business CRM evaluations
- Insightly is evaluated here as a CRM/sales tool
- Insightly combines CRM and project management for service-oriented SMB teams.
Choose Zendesk Sell if
- Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
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