Insightly vs SAP Customer Experience
Compare Insightly and SAP Customer Experience on features, pricing, and buyer fit using the same researched criteria.
Insightly
CRM plus project management for service-oriented SMBs, with automation and AI on higher plans.
Best for
- • Insightly fits many small-business CRM evaluations
- • Insightly is evaluated here as a CRM/sales tool
- • Insightly combines CRM and project management for service-oriented SMB teams.
Starting from $29.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Insightly and SAP Customer Experience. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Insightly is better for
- ✓ Ease of use
- ✓ Administration
- ✓ Value for money
SAP Customer Experience is better for
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Reporting
Choose Insightly if: Insightly fits many small-business CRM evaluations
Choose SAP Customer Experience if: Enterprise customer experience and sales cloud for SAP-centric organizations needing CRM aligned with SAP ERP.
SAP Customer Experience
SAP Customer Experience / Sales Cloud; custom enterprise quote only.
Best for
- • Enterprise customer experience and sales cloud for SAP-centric organizations needing CRM aligned with SAP ERP.
No free plan
Comparison scorecard
Criterion-by-criterion results for Insightly and SAP Customer Experience. Numeric bars appear only when both products have approved scores.
- Insightly
Ease of use
How quickly teams become productive.
Insightly leads on ease of use (7/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Insightly7/10SAP Customer Experience5/10 - SAP Customer Experience
Pipeline management
Deal stages, visibility, and pipeline hygiene.
SAP Customer Experience leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Insightly7/10SAP Customer Experience8/10 - SAP Customer Experience
Sales automation
Automations that reduce repetitive sales work.
SAP Customer Experience leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Insightly7/10SAP Customer Experience8/10 - SAP Customer Experience
Email capabilities
Native email workflows and tracking.
Stronger coverage across email sync, email tracking, email sequences, call functionality. editorial scores are close (6/10 vs 6/10).
Insightly6/10SAP Customer Experience6/10 - SAP Customer Experience
Reporting
Reporting and forecasting quality.
SAP Customer Experience leads on reporting (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Insightly6/10SAP Customer Experience8/10 - SAP Customer Experience
Customization
Fields, workflows, and configurability.
SAP Customer Experience leads on customization (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Insightly7/10SAP Customer Experience8/10 - SAP Customer Experience
Integrations
Important third-party integrations.
SAP Customer Experience leads on integrations (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Insightly7/10SAP Customer Experience8/10 - Insightly
Administration
Admin overhead and ongoing maintenance.
Insightly leads on administration (7/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
InsightlyStrongerSAP Customer ExperienceWeaker - SAP Customer Experience
Scalability
Fit as team size and complexity grow.
SAP Customer Experience leads on scalability (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Insightly7/10SAP Customer Experience9/10 - Insightly
Value for money
Capability relative to total cost of ownership.
Insightly leads on value for money (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Insightly8/10SAP Customer Experience5/10
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