GoTo Connect vs OpenPhone
Compare GoTo Connect and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
GoTo Connect
Remote-team UCaaS phone system with meetings and messaging — Phone System / CX / Contact Center ladders are custom-quote (no public seat dollars).
Best for
- • Remote and multi-location teams wanting phone + meetings + messaging from one vendor
- • Buyers who may grow into CX digital channels or Contact Center later
- • Organisations already familiar with GoTo / former Jive deployments
Starting from $26.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between GoTo Connect and OpenPhone. Choose GoTo Connect when Remote and multi-location teams wanting phone + meetings + messaging from one vendor. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
GoTo Connect is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
OpenPhone is better for
- ✓ AI features
Tie
- • Number / country coverage
- • CRM / CTI integrations
- • Analytics
Choose GoTo Connect if: Remote and multi-location teams wanting phone + meetings + messaging from one vendor
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for GoTo Connect and OpenPhone.
Voice
| Feature | GoTo Connect | OpenPhone | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Moderate | GoTo Connect |
| Call recording | Strong | Moderate | GoTo Connect |
| Power dialer | Moderate | Limited | GoTo Connect |
Messaging
| Feature | GoTo Connect | OpenPhone | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Limited | GoTo Connect |
| Shared inbox | Moderate | Strong | OpenPhone |
| Team messaging | Strong | Moderate | GoTo Connect |
| Unified multichannel inbox | Moderate | Moderate | Tie |
| Video meetings | Strong | Limited | GoTo Connect |
Platform
| Feature | GoTo Connect | OpenPhone | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | GoTo Connect |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Moderate | Strong | OpenPhone |
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