Freshsales vs SugarCRM
Compare Freshsales and SugarCRM on features, pricing, and buyer fit using the same researched criteria.
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
Best for
- • Growth plan pricing and AI-assisted CRM fit SMB sales
- • Pro/Enterprise add scoring, sequences, territories, forecasting, sandbox
- • Sales CRM with phone/email/chat engagement
Starting from $9.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Freshsales and SugarCRM. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Freshsales is better for
- ✓ Ease of use
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Reporting
Tie
- • Pipeline management
- • Customization
- • Integrations
Choose Freshsales if: Growth plan pricing and AI-assisted CRM fit SMB sales
Choose SugarCRM if: SugarCRM targets mid-market sales/CX needs
SugarCRM
Customer experience CRM (Sugar Sell) with Standard through Premier editions and Sugar Intelligence AI.
Best for
- • SugarCRM targets mid-market sales/CX needs
- • SugarCRM competes in enterprise/mid-market CRM evaluations
- • Sales/CX CRM focus
Starting from $59.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Freshsales and SugarCRM. Numeric bars appear only when both products have approved scores.
- Freshsales
Ease of use
How quickly teams become productive.
Freshsales leads on ease of use (8/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshsales8/10SugarCRM6/10 - Tie
Pipeline management
Deal stages, visibility, and pipeline hygiene.
Freshsales and SugarCRM are close on pipeline management (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshsales8/10SugarCRM8/10 - Freshsales
Sales automation
Automations that reduce repetitive sales work.
Freshsales leads on sales automation (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshsales8/10SugarCRM7/10 - Freshsales
Email capabilities
Native email workflows and tracking.
Stronger coverage across email sync, email tracking, email sequences, call functionality. editorial scores are close (7/10 vs 7/10).
Freshsales7/10SugarCRM7/10 - Freshsales
Reporting
Reporting and forecasting quality.
Freshsales leads on reporting (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshsales8/10SugarCRM7/10 - Tie
Customization
Fields, workflows, and configurability.
Freshsales and SugarCRM are close on customization (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshsales8/10SugarCRM8/10 - Tie
Integrations
Important third-party integrations.
Freshsales and SugarCRM are close on integrations (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshsales7/10SugarCRM7/10 - Freshsales
Administration
Admin overhead and ongoing maintenance.
Freshsales leads on administration (7/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
FreshsalesStrongerSugarCRMWeaker - Tie
Scalability
Fit as team size and complexity grow.
Freshsales and SugarCRM are close on scalability (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshsales8/10SugarCRM8/10 - Depends
Value for money
Capability relative to total cost of ownership.
Freshsales researched starting price $9/user/mo vs SugarCRM $59/user/mo. Better value depends on which features you need on that plan.
Freshsales9/10SugarCRM8/10
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.