Five9 vs Zoom
Compare Five9 and Zoom on features, pricing, and buyer fit using the same researched criteria.
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Five9 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • CRM / CTI integrations
- • Analytics
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Choose Zoom if: Organisations already standardised on Zoom meetings that want to add Zoom Phone
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
Best for
- • Organisations already standardised on Zoom meetings that want to add Zoom Phone
- • Hybrid teams that need video-first collaboration with optional cloud PBX
- • SMB through enterprise buyers who value freemium Workplace entry before paying for Phone
Starting from $15.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Five9 and Zoom. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Five9 researched starting price from $119/mo; Zoom researched starting price from $15/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Five9DependsZoomDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Five9 and Zoom on current vendor packaging — not inferred beyond researched pricing notes.
Five9DependsZoomDepends - Tie
Number / country coverage
Published local numbers and country coverage.
Five9 and Zoom have the same researched availability on cloud phone (Five9: supported; Zoom: supported).
Five9TieZoomTie - Five9
Power dialer
Power or parallel dialing for outbound teams.
Five9 leads on power dialer (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five9StrongerZoomWeaker - Five9
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
Five9StrongerZoomWeaker - Tie
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Five9 and Zoom are close on crm integrations (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five9TieZoomTie - Five9
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Five9 leads on routing (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five9StrongerZoomWeaker - Tie
Analytics
Campaign, conversation, or workforce reporting depth.
Five9 and Zoom are close on analytics (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five98/10Zoom8/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Five9 and Zoom are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five98/10Zoom8/10
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