Five9 vs Zoom
Compare Five9 and Zoom on features, pricing, and buyer fit using the same researched criteria.
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Five9 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • CRM / CTI integrations
- • Analytics
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Choose Zoom if: Organisations already standardised on Zoom meetings that want to add Zoom Phone
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
Best for
- • Organisations already standardised on Zoom meetings that want to add Zoom Phone
- • Hybrid teams that need video-first collaboration with optional cloud PBX
- • SMB through enterprise buyers who value freemium Workplace entry before paying for Phone
Starting from $15.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Five9 and Zoom.
Voice
| Feature | Five9 | Zoom | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Moderate | Five9 |
| Power dialer | Strong | Moderate | Five9 |
Messaging
| Feature | Five9 | Zoom | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Limited | Five9 |
| Shared inbox | Strong | Moderate | Five9 |
| Team messaging | Limited | Strong | Zoom |
| Unified multichannel inbox | Strong | Moderate | Five9 |
| Video meetings | Moderate | Strong | Zoom |
Platform
| Feature | Five9 | Zoom | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | Five9 |
| Analytics & reporting | Strong | Moderate | Five9 |
| AI assistance | Strong | Strong | Tie |
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