FireHydrant vs Ivanti Neurons for ITSM
Compare FireHydrant and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
FireHydrant
Incident response — Free up to 10 responders; Pro $25/responder/mo annual; Enterprise custom; 14-day Pro trial. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command with a 10-responder free path
- • Buyers comparing FireHydrant Pro $25 to Rootly $20 and incident.io Team $15
- • Orgs that will keep PagerDuty for paging and add FireHydrant for command
Starting from $25.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
FireHydrant is better for
- ✓ Starting pricing
- ✓ Free plan
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose FireHydrant if: Teams that want incident command with a 10-responder free path
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
FireHydrant vs Ivanti Neurons for ITSM at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingFireHydrant
FireHydrant
Ivanti Neurons for ITSM
- Free planFireHydrant
FireHydrant
Ivanti Neurons for ITSM
- User / licence minimumDepends
FireHydrant
Ivanti Neurons for ITSM
- IntegrationsTie
FireHydrant
Ivanti Neurons for ITSM
- Security & adminIvanti Neurons for ITSM
FireHydrant
Ivanti Neurons for ITSM
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → FireHydrant
Best for starting pricing
FireHydrant publishes a lower researched starting floor ($25/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
- → FireHydrant
Best for free plan
FireHydrant researches a free plan; Ivanti Neurons for ITSM does not research a free plan.
- → Ivanti Neurons for ITSM
Best for security & admin
Ivanti Neurons for ITSM leads on security admin (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
FireHydrant winsFireHydrant
FireHydrant publishes a lower researched starting floor ($25/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Ivanti Neurons for ITSM
Trails FireHydrant on this criterion
Free plan
FireHydrant winsFireHydrant
FireHydrant researches a free plan; Ivanti Neurons for ITSM does not research a free plan.
Ivanti Neurons for ITSM
Trails FireHydrant on this criterion
Security & admin
Ivanti Neurons for ITSM winsFireHydrant
Trails Ivanti Neurons for ITSM on this criterion
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM leads on security admin (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Which should you choose?
Choose FireHydrant if
- Teams that want incident command with a 10-responder free path
- Buyers comparing FireHydrant Pro $25 to Rootly $20 and incident.io Team $15
- Orgs that will keep PagerDuty for paging and add FireHydrant for command
Choose Ivanti Neurons for ITSM if
- Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- Desks that will not self-serve a $19 Freshservice Starter
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Alternatives to consider
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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