FireHydrant vs Ivanti Neurons for ITSM
Compare FireHydrant and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
FireHydrant
Incident response — Free up to 10 responders; Pro $25/responder/mo annual; Enterprise custom; 14-day Pro trial. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command with a 10-responder free path
- • Buyers comparing FireHydrant Pro $25 to Rootly $20 and incident.io Team $15
- • Orgs that will keep PagerDuty for paging and add FireHydrant for command
Starting from $25.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
FireHydrant is better for
- ✓ Starting pricing
- ✓ Free plan
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose FireHydrant if: Teams that want incident command with a 10-responder free path
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for FireHydrant and Ivanti Neurons for ITSM.
Capabilities
| Feature | FireHydrant | Ivanti Neurons for ITSM | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Moderate | Strong | Ivanti Neurons for ITSM |
| Service catalog | Limited | Strong | Ivanti Neurons for ITSM |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Limited | Moderate | Ivanti Neurons for ITSM |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Moderate | Strong | Ivanti Neurons for ITSM |
| Developer AI assistance | Moderate | Limited | FireHydrant |
| On-call & paging | Moderate | Strong | Ivanti Neurons for ITSM |
| Enterprise security & SSO | Moderate | Strong | Ivanti Neurons for ITSM |
| Analytics & reporting | Strong | Strong | Tie |
| Cloud PaaS / app platform | Not evidenced | Limited | — |
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