FireHydrant vs Ivanti Neurons for ITSM
Compare FireHydrant and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
FireHydrant
Incident response — Free up to 10 responders; Pro $25/responder/mo annual; Enterprise custom; 14-day Pro trial. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command with a 10-responder free path
- • Buyers comparing FireHydrant Pro $25 to Rootly $20 and incident.io Team $15
- • Orgs that will keep PagerDuty for paging and add FireHydrant for command
Starting from $25.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
FireHydrant is better for
- ✓ Starting pricing
- ✓ Free plan
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose FireHydrant if: Teams that want incident command with a 10-responder free path
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for FireHydrant and Ivanti Neurons for ITSM. Numeric bars appear only when both products have approved scores.
- FireHydrant
Starting pricing
Published floor price and what that floor actually includes.
FireHydrant publishes a lower researched starting floor ($25/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
FireHydrantStrongerIvanti Neurons for ITSMWeaker - FireHydrant
Free plan
Whether a usable free plan is published, and what it gates.
FireHydrant researches a free plan; Ivanti Neurons for ITSM does not research a free plan.
FireHydrantStrongerIvanti Neurons for ITSMWeaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for FireHydrant and Ivanti Neurons for ITSM on current vendor packaging.
FireHydrantDependsIvanti Neurons for ITSMDepends - Tie
Integrations
Important third-party integrations.
FireHydrant and Ivanti Neurons for ITSM are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
FireHydrant8/10Ivanti Neurons for ITSM8/10 - Ivanti Neurons for ITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
Ivanti Neurons for ITSM leads on security admin (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
FireHydrantWeakerIvanti Neurons for ITSMStronger
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