8x8 vs Five9
Compare 8x8 and Five9 on features, pricing, and buyer fit using the same researched criteria.
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
8x8 is better for
- ✓ Routing & IVR
- ✓ Analytics
Five9 is better for
- ✓ Power dialer
Tie
- • Number / country coverage
- • WhatsApp Business
- • CRM / CTI integrations
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for 8x8 and Five9. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
8x8 researched starting price from $24/mo; Five9 researched starting price from $119/mo. Better value depends on seat minimums and add-ons.
8x8DependsFive9Depends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for 8x8 and Five9 on current vendor packaging — not inferred beyond researched pricing notes.
8x8DependsFive9Depends - Tie
Number / country coverage
Published local numbers and country coverage.
8x8 and Five9 have the same researched availability on cloud phone (8x8: supported; Five9: supported).
8x8TieFive9Tie - Five9
Power dialer
Power or parallel dialing for outbound teams.
Five9 leads on power dialer (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x8WeakerFive9Stronger - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
8x8 and Five9 have the same researched availability on whatsapp business (8x8: limited; Five9: limited).
8x8TieFive9Tie - Tie
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
8x8 and Five9 are close on crm integrations (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x8TieFive9Tie - 8x8
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
8x8 leads on routing (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x8StrongerFive9Weaker - 8x8
Analytics
Campaign, conversation, or workforce reporting depth.
8x8 leads on analytics (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x89/10Five98/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
8x8 and Five9 are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x88/10Five98/10
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.