Dynamics 365 vs Zendesk Sell
Compare Dynamics 365 and Zendesk Sell on features, pricing, and buyer fit using the same researched criteria.
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Best for
- • Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- • Strong when Microsoft ecosystem leverage and IT support are present
- • Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools.
Starting from $65.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dynamics 365 and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Dynamics 365 is better for
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Reporting
Zendesk Sell is better for
- ✓ Ease of use
- ✓ Administration
Choose Dynamics 365 if: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Choose Zendesk Sell if: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Zendesk Sell
Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.
Best for
- • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Starting from $19.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Dynamics 365 and Zendesk Sell.
Core CRM
| Feature | Dynamics 365 | Zendesk Sell | Winner |
|---|---|---|---|
| Contact management | Strong | Strong | Tie |
| Lead management | Strong | Strong | Tie |
| Pipeline management | Strong | Strong | Tie |
| Deal management | Strong | Strong | Tie |
Sales engagement
| Feature | Dynamics 365 | Zendesk Sell | Winner |
|---|---|---|---|
| Email sync | Strong | Strong | Tie |
| Email tracking | Moderate | Strong | Zendesk Sell |
| Workflow automation | Strong | Strong | Tie |
| Sales automation | Moderate | Strong | Zendesk Sell |
Reporting
| Feature | Dynamics 365 | Zendesk Sell | Winner |
|---|---|---|---|
| Reporting | Strong | Strong | Tie |
| Forecasting | Moderate | Not evidenced | — |
Platform
| Feature | Dynamics 365 | Zendesk Sell | Winner |
|---|---|---|---|
| Integrations | Strong | Strong | Tie |
| Custom fields | Strong | Strong | Tie |
| Custom pipelines | Not evidenced | Strong | — |
| Mobile app | Strong | Strong | Tie |
| AI assistance | Moderate | Moderate | Tie |
Additional capabilities
| Feature | Dynamics 365 | Zendesk Sell | Winner |
|---|---|---|---|
| Data enrichment | Moderate | Not evidenced | — |
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