Dialpad vs OpenPhone
Compare Dialpad and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and OpenPhone. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • CRM / CTI integrations
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Dialpad and OpenPhone. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Dialpad researched starting price from $15/mo; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
DialpadDependsOpenPhoneDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Dialpad and OpenPhone on current vendor packaging — not inferred beyond researched pricing notes.
DialpadDependsOpenPhoneDepends - Tie
Number / country coverage
Published local numbers and country coverage.
Dialpad and OpenPhone have the same researched availability on cloud phone (Dialpad: supported; OpenPhone: supported).
DialpadTieOpenPhoneTie - Dialpad
Power dialer
Power or parallel dialing for outbound teams.
Dialpad leads on power dialer (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadStrongerOpenPhoneWeaker - Dialpad
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
DialpadStrongerOpenPhoneWeaker - Tie
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Dialpad and OpenPhone are close on crm integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadTieOpenPhoneTie - Dialpad
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Dialpad leads on routing (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadStrongerOpenPhoneWeaker - Dialpad
Analytics
Campaign, conversation, or workforce reporting depth.
Dialpad leads on analytics (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dialpad9/10OpenPhone7/10 - Dialpad
AI features
Useful AI for the primary job — not marketing fluff.
Dialpad leads on ai features (10/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dialpad10/10OpenPhone8/10
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