Dialpad vs 8x8
Compare Dialpad and 8x8 on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and 8x8. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ AI features
8x8 is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • WhatsApp Business
- • Analytics
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Dialpad and 8x8.
Voice
| Feature | Dialpad | 8x8 | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Strong | Tie |
| Power dialer | Moderate | Moderate | Tie |
Messaging
| Feature | Dialpad | 8x8 | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Moderate | Tie |
| Shared inbox | Moderate | Moderate | Tie |
| Team messaging | Strong | Strong | Tie |
| Unified multichannel inbox | Moderate | Moderate | Tie |
| Video meetings | Strong | Strong | Tie |
Platform
| Feature | Dialpad | 8x8 | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Strong | 8x8 |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Strong | Strong | Tie |
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