Copper vs Zendesk Sell
Compare Copper and Zendesk Sell on features, pricing, and buyer fit using the same researched criteria.
Copper
Google Workspace-native CRM for pipeline and relationship management inside Gmail and Google apps.
Best for
- • Copper fits many small-business CRM evaluations
- • Copper is evaluated here as a CRM/sales tool
- • Copper is a Google Workspace-native CRM built for pipeline and relationship management inside Gmail and Google apps.
Starting from $23.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Copper and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Copper is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Email capabilities
- ✓ Administration
Zendesk Sell is better for
- ✓ Reporting
- ✓ Scalability
Tie
- • Sales automation
- • Customization
- • Integrations
Choose Copper if: Copper fits many small-business CRM evaluations
Choose Zendesk Sell if: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Zendesk Sell
Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.
Best for
- • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack.
Starting from $19.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Copper and Zendesk Sell. Numeric bars appear only when both products have approved scores.
- Copper
Ease of use
How quickly teams become productive.
Copper leads on ease of use (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Copper8/10Zendesk Sell7/10 - Copper
Pipeline management
Deal stages, visibility, and pipeline hygiene.
Copper leads on pipeline management (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Copper8/10Zendesk Sell7/10 - Tie
Sales automation
Automations that reduce repetitive sales work.
Copper and Zendesk Sell are close on sales automation (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Copper7/10Zendesk Sell7/10 - Copper
Email capabilities
Native email workflows and tracking.
Copper leads on email capabilities (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Copper8/10Zendesk Sell7/10 - Zendesk Sell
Reporting
Reporting and forecasting quality.
Zendesk Sell leads on reporting (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Copper6/10Zendesk Sell7/10 - Tie
Customization
Fields, workflows, and configurability.
Copper and Zendesk Sell are close on customization (6/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Copper6/10Zendesk Sell6/10 - Tie
Integrations
Important third-party integrations.
Copper and Zendesk Sell are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Copper8/10Zendesk Sell8/10 - Copper
Administration
Admin overhead and ongoing maintenance.
Copper leads on administration (8/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CopperStrongerZendesk SellWeaker - Zendesk Sell
Scalability
Fit as team size and complexity grow.
Zendesk Sell leads on scalability (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Copper6/10Zendesk Sell7/10 - Depends
Value for money
Capability relative to total cost of ownership.
Copper researched starting price $23/user/mo vs Zendesk Sell $19/user/mo. Better value depends on which features you need on that plan.
Copper7/10Zendesk Sell6/10
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