SoftwareGlimpse

CometChat vs Freshchat

CometChat embeds chat in your app; Freshchat is Freshworks live messaging for support teams. Pick CometChat for developers; Freshchat for Freshworks-aligned agent inboxes. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.

Independently recommendedLast updated Aug 18, 20265 evidence sources2 screenshotsHow we compare
Compare another
CometChat logo

CometChat

7.2/10

In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.

Best for

  • • In-app messaging for product teams

Starting from $239.00/user/mo

Free plan available

Visit CometChat
Read review

VS

Our verdict

Our verdict

No universal winner

CometChat embeds chat in your app; Freshchat is Freshworks live messaging for support teams. Pick CometChat for developers; Freshchat for Freshworks-aligned agent inboxes.

CometChat is better for

  • ✓ Live chat
  • ✓ AI features
  • ✓ Integrations

Freshchat is better for

  • ✓ Ticketing depth
  • ✓ Knowledge base
  • ✓ Omnichannel inbox
  • ✓ SLA & routing

Tie

  • • Free plan

Choose CometChat if: In-app messaging for product teams

Choose Freshchat if: Freshworks-aligned live chat for agents

See detailed comparison ↓
Freshchat logo

Freshchat

7.6/10

Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual. Primary live-chat; CS secondary.

Best for

  • • Freshworks-aligned live chat for agents

Starting from $0.00/user/mo

Free plan available

Visit Freshchat
Read review

Comparison scorecard

Criterion-by-criterion results for CometChat and Freshchat. Numeric bars appear only when both products have approved scores.

  • Starting pricing

    Published floor price and what that floor actually includes.

    Depends

    CometChat ~$239/mo annual at 1k MAU. Freshchat Growth from ~$19/agent/mo annual — agent seats vs MAU.

    CometChatDepends
    FreshchatDepends

  • Free plan

    Whether a usable free plan is published, and what it gates.

    Tie

    CometChat and Freshchat both research a free plan. Confirm what each path unlocks on the live vendor pricing page.

    CometChatTie
    FreshchatTie

  • Agent / licence minimum

    Per-agent floors, conversation/ticket caps, and small-team billing traps.

    Depends

    Compare MAU/concurrency (CometChat SDK) vs Freshchat agent seats in Freshworks bundle.

    CometChatDepends
    FreshchatDepends

  • Ticketing depth

    Queues, macros, assignment, and ticket workflow depth.

    Freshchat

    Freshchat is the stronger fit for ticketing depth (3/10 vs 6/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    FreshchatStronger

  • Live chat

    Website/in-app messenger, routing, and canned replies.

    CometChat

    CometChat is the stronger fit for live chat (9/10 vs 8/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatStronger
    FreshchatWeaker

  • Knowledge base

    Help center, Docs, and customer self-service portals.

    Freshchat

    Freshchat is the stronger fit for knowledge base / self-service (3/10 vs 7/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    FreshchatStronger

  • Omnichannel inbox

    Email, chat, social, and messaging in one agent workspace.

    Freshchat

    Freshchat is the stronger fit for omnichannel inbox (6/10 vs 7/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChat6/10
    Freshchat7/10

  • SLA & routing

    SLA policies, skills-based routing, and escalation rules.

    Freshchat

    Freshchat is the stronger fit for SLA and routing (3/10 vs 6/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    FreshchatStronger

  • Ecommerce helpdesk

    Order, refund, and storefront context in the agent inbox.

    Freshchat

    Freshchat is the stronger fit for ecommerce helpdesk (4/10 vs 5/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    FreshchatStronger

  • AI features

    Useful AI for the primary job — not marketing fluff.

    CometChat

    CometChat is the stronger fit for AI features (8/10 vs 7/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChat8/10
    Freshchat7/10

  • Integrations

    Important third-party integrations.

    CometChat

    CometChat is the stronger fit for integrations (9/10 vs 8/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChat9/10
    Freshchat8/10

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

Part of Software comparisons

Try a decision tool

Interactive helpers use recommendation criteria — affiliate status never changes outcomes.