CometChat vs Freshchat
CometChat embeds chat in your app; Freshchat is Freshworks live messaging for support teams. Pick CometChat for developers; Freshchat for Freshworks-aligned agent inboxes. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
CometChat
In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.
Best for
- • In-app messaging for product teams
Starting from $239.00/user/mo
Free plan available
VS
Our verdict
CometChat embeds chat in your app; Freshchat is Freshworks live messaging for support teams. Pick CometChat for developers; Freshchat for Freshworks-aligned agent inboxes.
CometChat is better for
- ✓ Live chat
- ✓ AI features
- ✓ Integrations
Freshchat is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Free plan
Choose CometChat if: In-app messaging for product teams
Choose Freshchat if: Freshworks-aligned live chat for agents
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual. Primary live-chat; CS secondary.
Best for
- • Freshworks-aligned live chat for agents
Starting from $0.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for CometChat and Freshchat.
Capabilities
| Feature | CometChat | Freshchat | Winner |
|---|---|---|---|
| Ticketing | Limited | Moderate | Freshchat |
| Shared inbox | Moderate | Strong | Freshchat |
| Live chat | Strong | Strong | Tie |
| Knowledge base | Limited | Moderate | Freshchat |
| Omnichannel inbox | Moderate | Strong | Freshchat |
| SLA & routing | Limited | Limited | Tie |
| Macros & automation | Moderate | Strong | Freshchat |
| Self-service portal | Limited | Moderate | Freshchat |
| CSAT / satisfaction surveys | Moderate | Strong | Freshchat |
| Helpdesk reporting | Moderate | Strong | Freshchat |
| Ecommerce helpdesk | Limited | Limited | Tie |
| ITSM / service desk | Limited | Limited | Tie |
| Chatbot / AI agent | Strong | Strong | Tie |
| Agent copilot | Strong | Strong | Tie |
| Phone support | Strong | Limited | CometChat |
| Helpdesk integrations | Strong | Strong | Tie |
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