CometChat vs Freshchat
CometChat embeds chat in your app; Freshchat is Freshworks live messaging for support teams. Pick CometChat for developers; Freshchat for Freshworks-aligned agent inboxes. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
CometChat
In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.
Best for
- • In-app messaging for product teams
Starting from $239.00/user/mo
Free plan available
VS
Our verdict
CometChat embeds chat in your app; Freshchat is Freshworks live messaging for support teams. Pick CometChat for developers; Freshchat for Freshworks-aligned agent inboxes.
CometChat is better for
- ✓ Live chat
- ✓ AI features
- ✓ Integrations
Freshchat is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Free plan
Choose CometChat if: In-app messaging for product teams
Choose Freshchat if: Freshworks-aligned live chat for agents
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual. Primary live-chat; CS secondary.
Best for
- • Freshworks-aligned live chat for agents
Starting from $0.00/user/mo
Free plan available
Pros & cons
A balanced look at where each product shines — and where it falls short.
CometChat
Strengths in greenPros
- Stronger on live chat
- Stronger on ai features
- Stronger on integrations
Cons
- Trails on ticketing depth
- Trails on knowledge base
- Trails on omnichannel inbox
Best for
In-app messaging for product teams
Freshchat
Trade-offs in redPros
- Stronger on ticketing depth
- Stronger on knowledge base
- Stronger on omnichannel inbox
- Stronger on sla & routing
Cons
- Trails on live chat
- Trails on ai features
- Trails on integrations
Best for
Freshworks-aligned live chat for agents
Choose if…
Choose CometChat if
- In-app messaging for product teams
Choose Freshchat if
- Freshworks-aligned live chat for agents
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